Return and Refund Policy
Effective Date: ………..
At Asempa Brand, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we're here to help. Below is our return and refund policy outlining the process and conditions.
1. Eligibility for Returns
- Items must be returned within 7 business days of the delivery date (as applicable).
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
2. Non-Returnable Items
The following items are not eligible for returns:
- [List specific items, e.g., perishable goods, customized products, gift cards, software downloads, etc.]
- Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
3. Return Process
To initiate a return:
Contact our customer service team at support@asempabrand.com or call/Whatsapp +1 (929) 230-0715 to request a return authorization.
- Once approved, we will provide you with instructions for returning the item, including any shipping labels if applicable.
- Send the item to [Return Address].
4. Refunds
- Refunds will be processed upon receipt and inspection of the returned item(s).
- Approved refunds will be issued to the original payment method in 5 - 10 business days.
- Any shipping fees paid during the initial purchase are non-refundable.
5. Exchanges
- If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.
6. Return Shipping Costs
- Customers are responsible for return shipping costs .
- We recommend using a trackable shipping method and retaining proof of shipment.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 2 days of receipt.
- Include photos of the damaged or defective item to assist in resolving the issue promptly.
8. International Returns
- [Specify the process and policies for international returns, if applicable.]
9. Exceptions and Special Conditions
- [Include any exceptions, restocking fees, or other unique conditions applicable to your business.]
10. Contact Information
If you have any questions about our return policy or need assistance with a return, please contact us at:
- Email: support@asempabrand.com
- Phone: +1 (929) 230-0715
